{"id":3352,"date":"2025-02-18T16:02:54","date_gmt":"2025-02-18T16:02:54","guid":{"rendered":"https:\/\/emplifistg.wpenginepowered.com\/?post_type=customer_posts&#038;p=3352"},"modified":"2025-03-12T11:08:43","modified_gmt":"2025-03-12T11:08:43","slug":"how-emplifi-empowered-coppel-to-excel-during-an-influx-of-customer-inquiries","status":"publish","type":"customer_posts","link":"https:\/\/emplifi.io\/customers\/how-emplifi-empowered-coppel-to-excel-during-an-influx-of-customer-inquiries\/","title":{"rendered":"Coppel"},"content":{"rendered":"","protected":false},"featured_media":0,"template":"","customer_solutions_tax":[7],"customer_topics_tax":[149,152,153],"customer_industries_tax":[96],"resource_visibility_tax":[],"class_list":["post-3352","customer_posts","type-customer_posts","status-publish","hentry","customer_solutions_tax-social-marketing","customer_topics_tax-community-management","customer_topics_tax-crisis-and-risk-management","customer_topics_tax-customer-experience","customer_industries_tax-retail-ecommerce"],"acf":{"customer_card_logo":{"ID":3354,"id":3354,"title":"coppel_logo_color","filename":"coppel_logo_color.svg","filesize":4496,"url":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/coppel_logo_color.svg","link":"https:\/\/emplifi.io\/customers\/how-emplifi-empowered-coppel-to-excel-during-an-influx-of-customer-inquiries\/coppel_logo_color\/","alt":"coppel logo","author":"18","description":"","caption":"","name":"coppel_logo_color","status":"inherit","uploaded_to":3352,"date":"2025-02-10 22:34:14","modified":"2025-02-10 22:34:22","menu_order":0,"mime_type":"image\/svg+xml","type":"image","subtype":"svg+xml","icon":"https:\/\/emplifi.io\/wp-includes\/images\/media\/default.png","width":1,"height":1,"sizes":{"thumbnail":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/coppel_logo_color.svg","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/coppel_logo_color.svg","medium-width":300,"medium-height":300,"medium_large":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/coppel_logo_color.svg","medium_large-width":768,"medium_large-height":1,"large":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/coppel_logo_color.svg","large-width":1024,"large-height":1024,"1536x1536":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/coppel_logo_color.svg","1536x1536-width":1,"1536x1536-height":1,"2048x2048":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/coppel_logo_color.svg","2048x2048-width":1,"2048x2048-height":1,"fullscreen":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/coppel_logo_color.svg","fullscreen-width":1,"fullscreen-height":1,"menu-24x24":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/coppel_logo_color.svg","menu-24x24-width":1,"menu-24x24-height":1,"menu-36x36":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/coppel_logo_color.svg","menu-36x36-width":1,"menu-36x36-height":1,"menu-48x48":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/coppel_logo_color.svg","menu-48x48-width":1,"menu-48x48-height":1}},"customer_card_logo_white":{"ID":9736,"id":9736,"title":"CoppelLogo_White","filename":"CoppelLogo_White.svg","filesize":4402,"url":"https:\/\/emplifi.io\/wp-content\/uploads\/2023\/09\/CoppelLogo_White.svg","link":"https:\/\/emplifi.io\/coppellogo_white\/","alt":"","author":"46","description":"","caption":"","name":"coppellogo_white","status":"inherit","uploaded_to":0,"date":"2025-02-24 11:50:52","modified":"2025-02-24 11:50:52","menu_order":0,"mime_type":"image\/svg+xml","type":"image","subtype":"svg+xml","icon":"https:\/\/emplifi.io\/wp-includes\/images\/media\/default.png","width":1,"height":1,"sizes":{"thumbnail":"https:\/\/emplifi.io\/wp-content\/uploads\/2023\/09\/CoppelLogo_White.svg","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/emplifi.io\/wp-content\/uploads\/2023\/09\/CoppelLogo_White.svg","medium-width":300,"medium-height":300,"medium_large":"https:\/\/emplifi.io\/wp-content\/uploads\/2023\/09\/CoppelLogo_White.svg","medium_large-width":768,"medium_large-height":1,"large":"https:\/\/emplifi.io\/wp-content\/uploads\/2023\/09\/CoppelLogo_White.svg","large-width":1024,"large-height":1024,"1536x1536":"https:\/\/emplifi.io\/wp-content\/uploads\/2023\/09\/CoppelLogo_White.svg","1536x1536-width":1,"1536x1536-height":1,"2048x2048":"https:\/\/emplifi.io\/wp-content\/uploads\/2023\/09\/CoppelLogo_White.svg","2048x2048-width":1,"2048x2048-height":1,"fullscreen":"https:\/\/emplifi.io\/wp-content\/uploads\/2023\/09\/CoppelLogo_White.svg","fullscreen-width":1,"fullscreen-height":1,"menu-24x24":"https:\/\/emplifi.io\/wp-content\/uploads\/2023\/09\/CoppelLogo_White.svg","menu-24x24-width":1,"menu-24x24-height":1,"menu-36x36":"https:\/\/emplifi.io\/wp-content\/uploads\/2023\/09\/CoppelLogo_White.svg","menu-36x36-width":1,"menu-36x36-height":1,"menu-48x48":"https:\/\/emplifi.io\/wp-content\/uploads\/2023\/09\/CoppelLogo_White.svg","menu-48x48-width":1,"menu-48x48-height":1}},"customer_card_description":"Learn how Coppel managed 10,000 inquiries, cut response times by 56%, and onboarded 40 team members with support and automation.","customer_card_subhead":"Case Study","customer_card_headline":"How Emplifi empowered Coppel to excel during an influx of 10,000 customer inquiries","customer_card_quote":"\"Emplifi gave us the tools we needed to understand the full scope of our customer interactions. We could sort through the noise, identify the most pressing concerns, and ensure that our customers felt heard and valued. Without Emplifi, handling this situation would have been far more challenging.\"","customer_card_quote_author":"Ana Mar\u00edn","customer_card_quote_author_title":"Head of Content Marketing, Coppel","customer_card_stats":[{"stat":"10,000","description":"Customer inquiries managed"},{"stat":"40","description":"Team members trained"},{"stat":"56%","description":"Decrease in response time"}],"customer_card_button_text":"Read the full story","customer_card_cover_image":{"ID":9732,"id":9732,"title":"Coppel_Hero_Image","filename":"Coppel_Hero_Image.webp","filesize":602044,"url":"https:\/\/emplifi.io\/wp-content\/uploads\/2023\/09\/Coppel_Hero_Image.webp","link":"https:\/\/emplifi.io\/product\/one-care-experience\/coppel_hero_image\/","alt":"","author":"46","description":"","caption":"","name":"coppel_hero_image","status":"inherit","uploaded_to":14488,"date":"2025-02-24 11:50:40","modified":"2025-06-09 20:55:57","menu_order":0,"mime_type":"image\/webp","type":"image","subtype":"webp","icon":"https:\/\/emplifi.io\/wp-includes\/images\/media\/default.png","width":1920,"height":1080,"sizes":{"thumbnail":"https:\/\/emplifi.io\/wp-content\/uploads\/2023\/09\/Coppel_Hero_Image-150x150.webp","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/emplifi.io\/wp-content\/uploads\/2023\/09\/Coppel_Hero_Image-300x169.webp","medium-width":300,"medium-height":169,"medium_large":"https:\/\/emplifi.io\/wp-content\/uploads\/2023\/09\/Coppel_Hero_Image-768x432.webp","medium_large-width":768,"medium_large-height":432,"large":"https:\/\/emplifi.io\/wp-content\/uploads\/2023\/09\/Coppel_Hero_Image-1024x576.webp","large-width":1024,"large-height":576,"1536x1536":"https:\/\/emplifi.io\/wp-content\/uploads\/2023\/09\/Coppel_Hero_Image-1536x864.webp","1536x1536-width":1536,"1536x1536-height":864,"2048x2048":"https:\/\/emplifi.io\/wp-content\/uploads\/2023\/09\/Coppel_Hero_Image.webp","2048x2048-width":1920,"2048x2048-height":1080,"fullscreen":"https:\/\/emplifi.io\/wp-content\/uploads\/2023\/09\/Coppel_Hero_Image.webp","fullscreen-width":1920,"fullscreen-height":1080,"menu-24x24":"https:\/\/emplifi.io\/wp-content\/uploads\/2023\/09\/Coppel_Hero_Image-24x14.webp","menu-24x24-width":24,"menu-24x24-height":14,"menu-36x36":"https:\/\/emplifi.io\/wp-content\/uploads\/2023\/09\/Coppel_Hero_Image-36x20.webp","menu-36x36-width":36,"menu-36x36-height":20,"menu-48x48":"https:\/\/emplifi.io\/wp-content\/uploads\/2023\/09\/Coppel_Hero_Image-48x27.webp","menu-48x48-width":48,"menu-48x48-height":27}},"hero_customer_group":{"image":{"ID":9732,"id":9732,"title":"Coppel_Hero_Image","filename":"Coppel_Hero_Image.webp","filesize":602044,"url":"https:\/\/emplifi.io\/wp-content\/uploads\/2023\/09\/Coppel_Hero_Image.webp","link":"https:\/\/emplifi.io\/product\/one-care-experience\/coppel_hero_image\/","alt":"","author":"46","description":"","caption":"","name":"coppel_hero_image","status":"inherit","uploaded_to":14488,"date":"2025-02-24 11:50:40","modified":"2025-06-09 20:55:57","menu_order":0,"mime_type":"image\/webp","type":"image","subtype":"webp","icon":"https:\/\/emplifi.io\/wp-includes\/images\/media\/default.png","width":1920,"height":1080,"sizes":{"thumbnail":"https:\/\/emplifi.io\/wp-content\/uploads\/2023\/09\/Coppel_Hero_Image-150x150.webp","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/emplifi.io\/wp-content\/uploads\/2023\/09\/Coppel_Hero_Image-300x169.webp","medium-width":300,"medium-height":169,"medium_large":"https:\/\/emplifi.io\/wp-content\/uploads\/2023\/09\/Coppel_Hero_Image-768x432.webp","medium_large-width":768,"medium_large-height":432,"large":"https:\/\/emplifi.io\/wp-content\/uploads\/2023\/09\/Coppel_Hero_Image-1024x576.webp","large-width":1024,"large-height":576,"1536x1536":"https:\/\/emplifi.io\/wp-content\/uploads\/2023\/09\/Coppel_Hero_Image-1536x864.webp","1536x1536-width":1536,"1536x1536-height":864,"2048x2048":"https:\/\/emplifi.io\/wp-content\/uploads\/2023\/09\/Coppel_Hero_Image.webp","2048x2048-width":1920,"2048x2048-height":1080,"fullscreen":"https:\/\/emplifi.io\/wp-content\/uploads\/2023\/09\/Coppel_Hero_Image.webp","fullscreen-width":1920,"fullscreen-height":1080,"menu-24x24":"https:\/\/emplifi.io\/wp-content\/uploads\/2023\/09\/Coppel_Hero_Image-24x14.webp","menu-24x24-width":24,"menu-24x24-height":14,"menu-36x36":"https:\/\/emplifi.io\/wp-content\/uploads\/2023\/09\/Coppel_Hero_Image-36x20.webp","menu-36x36-width":36,"menu-36x36-height":20,"menu-48x48":"https:\/\/emplifi.io\/wp-content\/uploads\/2023\/09\/Coppel_Hero_Image-48x27.webp","menu-48x48-width":48,"menu-48x48-height":27}},"dark_image_overlay_percent":"55","subhead":"Case study","headline":"How Emplifi empowered Coppel to excel during an influx of 10,000 customer inquiries","text":"<p>Learn how Coppel managed 10,000 inquiries, cut response times by 56%, and onboarded 40 team members with support and automation.<\/p>\n","button_1":"","button_2":"","video_modal_group":{"add_video":true,"button_text":"","video_type":"vimeo","vimeo_embed":"<div style=\"padding:56.25% 0 0 0;position:relative;\"><iframe src=\"https:\/\/player.vimeo.com\/video\/1039665049?badge=0&amp;autopause=0&amp;player_id=0&amp;app_id=58479\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write; encrypted-media\" style=\"position:absolute;top:0;left:0;width:100%;height:100%;\" title=\"How Emplifi empowered Coppel to excel during an influx of 10,000 customer inquiries\"><\/iframe><\/div><script src=\"https:\/\/player.vimeo.com\/api\/player.js\"><\/script>","wistia_embed":"s3lqfi0zn7","youtube_embed":""},"logo_1":{"ID":9736,"id":9736,"title":"CoppelLogo_White","filename":"CoppelLogo_White.svg","filesize":4402,"url":"https:\/\/emplifi.io\/wp-content\/uploads\/2023\/09\/CoppelLogo_White.svg","link":"https:\/\/emplifi.io\/coppellogo_white\/","alt":"","author":"46","description":"","caption":"","name":"coppellogo_white","status":"inherit","uploaded_to":0,"date":"2025-02-24 11:50:52","modified":"2025-02-24 11:50:52","menu_order":0,"mime_type":"image\/svg+xml","type":"image","subtype":"svg+xml","icon":"https:\/\/emplifi.io\/wp-includes\/images\/media\/default.png","width":1,"height":1,"sizes":{"thumbnail":"https:\/\/emplifi.io\/wp-content\/uploads\/2023\/09\/CoppelLogo_White.svg","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/emplifi.io\/wp-content\/uploads\/2023\/09\/CoppelLogo_White.svg","medium-width":300,"medium-height":300,"medium_large":"https:\/\/emplifi.io\/wp-content\/uploads\/2023\/09\/CoppelLogo_White.svg","medium_large-width":768,"medium_large-height":1,"large":"https:\/\/emplifi.io\/wp-content\/uploads\/2023\/09\/CoppelLogo_White.svg","large-width":1024,"large-height":1024,"1536x1536":"https:\/\/emplifi.io\/wp-content\/uploads\/2023\/09\/CoppelLogo_White.svg","1536x1536-width":1,"1536x1536-height":1,"2048x2048":"https:\/\/emplifi.io\/wp-content\/uploads\/2023\/09\/CoppelLogo_White.svg","2048x2048-width":1,"2048x2048-height":1,"fullscreen":"https:\/\/emplifi.io\/wp-content\/uploads\/2023\/09\/CoppelLogo_White.svg","fullscreen-width":1,"fullscreen-height":1,"menu-24x24":"https:\/\/emplifi.io\/wp-content\/uploads\/2023\/09\/CoppelLogo_White.svg","menu-24x24-width":1,"menu-24x24-height":1,"menu-36x36":"https:\/\/emplifi.io\/wp-content\/uploads\/2023\/09\/CoppelLogo_White.svg","menu-36x36-width":1,"menu-36x36-height":1,"menu-48x48":"https:\/\/emplifi.io\/wp-content\/uploads\/2023\/09\/CoppelLogo_White.svg","menu-48x48-width":1,"menu-48x48-height":1}},"logo_2":{"ID":967,"id":967,"title":"emplifi-logo-full-white","filename":"emplifi-logo-full-white.svg","filesize":4075,"url":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/10\/emplifi-logo-full-white.svg","link":"https:\/\/emplifi.io\/customers\/stanley-success\/emplifi-logo-full-white\/","alt":"emplifi logo","author":"1","description":"","caption":"","name":"emplifi-logo-full-white","status":"inherit","uploaded_to":3519,"date":"2024-12-04 15:26:52","modified":"2025-03-26 14:15:05","menu_order":0,"mime_type":"image\/svg+xml","type":"image","subtype":"svg+xml","icon":"https:\/\/emplifi.io\/wp-includes\/images\/media\/default.png","width":220,"height":49,"sizes":{"thumbnail":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/10\/emplifi-logo-full-white.svg","thumbnail-width":150,"thumbnail-height":33,"medium":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/10\/emplifi-logo-full-white.svg","medium-width":300,"medium-height":67,"medium_large":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/10\/emplifi-logo-full-white.svg","medium_large-width":768,"medium_large-height":171,"large":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/10\/emplifi-logo-full-white.svg","large-width":1024,"large-height":228,"1536x1536":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/10\/emplifi-logo-full-white.svg","1536x1536-width":220,"1536x1536-height":49,"2048x2048":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/10\/emplifi-logo-full-white.svg","2048x2048-width":220,"2048x2048-height":49,"fullscreen":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/10\/emplifi-logo-full-white.svg","fullscreen-width":220,"fullscreen-height":49,"menu-24x24":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/10\/emplifi-logo-full-white.svg","menu-24x24-width":24,"menu-24x24-height":5,"menu-36x36":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/10\/emplifi-logo-full-white.svg","menu-36x36-width":36,"menu-36x36-height":8,"menu-48x48":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/10\/emplifi-logo-full-white.svg","menu-48x48-width":48,"menu-48x48-height":11}}},"customer_hero_clone":{"hero_customer_group":{"image":{"ID":9732,"id":9732,"title":"Coppel_Hero_Image","filename":"Coppel_Hero_Image.webp","filesize":602044,"url":"https:\/\/emplifi.io\/wp-content\/uploads\/2023\/09\/Coppel_Hero_Image.webp","link":"https:\/\/emplifi.io\/product\/one-care-experience\/coppel_hero_image\/","alt":"","author":"46","description":"","caption":"","name":"coppel_hero_image","status":"inherit","uploaded_to":14488,"date":"2025-02-24 11:50:40","modified":"2025-06-09 20:55:57","menu_order":0,"mime_type":"image\/webp","type":"image","subtype":"webp","icon":"https:\/\/emplifi.io\/wp-includes\/images\/media\/default.png","width":1920,"height":1080,"sizes":{"thumbnail":"https:\/\/emplifi.io\/wp-content\/uploads\/2023\/09\/Coppel_Hero_Image-150x150.webp","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/emplifi.io\/wp-content\/uploads\/2023\/09\/Coppel_Hero_Image-300x169.webp","medium-width":300,"medium-height":169,"medium_large":"https:\/\/emplifi.io\/wp-content\/uploads\/2023\/09\/Coppel_Hero_Image-768x432.webp","medium_large-width":768,"medium_large-height":432,"large":"https:\/\/emplifi.io\/wp-content\/uploads\/2023\/09\/Coppel_Hero_Image-1024x576.webp","large-width":1024,"large-height":576,"1536x1536":"https:\/\/emplifi.io\/wp-content\/uploads\/2023\/09\/Coppel_Hero_Image-1536x864.webp","1536x1536-width":1536,"1536x1536-height":864,"2048x2048":"https:\/\/emplifi.io\/wp-content\/uploads\/2023\/09\/Coppel_Hero_Image.webp","2048x2048-width":1920,"2048x2048-height":1080,"fullscreen":"https:\/\/emplifi.io\/wp-content\/uploads\/2023\/09\/Coppel_Hero_Image.webp","fullscreen-width":1920,"fullscreen-height":1080,"menu-24x24":"https:\/\/emplifi.io\/wp-content\/uploads\/2023\/09\/Coppel_Hero_Image-24x14.webp","menu-24x24-width":24,"menu-24x24-height":14,"menu-36x36":"https:\/\/emplifi.io\/wp-content\/uploads\/2023\/09\/Coppel_Hero_Image-36x20.webp","menu-36x36-width":36,"menu-36x36-height":20,"menu-48x48":"https:\/\/emplifi.io\/wp-content\/uploads\/2023\/09\/Coppel_Hero_Image-48x27.webp","menu-48x48-width":48,"menu-48x48-height":27}},"dark_image_overlay_percent":"55","subhead":"Case study","headline":"How Emplifi empowered Coppel to excel during an influx of 10,000 customer inquiries","text":"<p>Learn how Coppel managed 10,000 inquiries, cut response times by 56%, and onboarded 40 team members with support and automation.<\/p>\n","button_1":"","button_2":"","video_modal_group":{"add_video":true,"button_text":"","video_type":"vimeo","vimeo_embed":"<div style=\"padding:56.25% 0 0 0;position:relative;\"><iframe src=\"https:\/\/player.vimeo.com\/video\/1039665049?badge=0&amp;autopause=0&amp;player_id=0&amp;app_id=58479\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write; encrypted-media\" style=\"position:absolute;top:0;left:0;width:100%;height:100%;\" title=\"How Emplifi empowered Coppel to excel during an influx of 10,000 customer inquiries\"><\/iframe><\/div><script src=\"https:\/\/player.vimeo.com\/api\/player.js\"><\/script>","wistia_embed":"s3lqfi0zn7","youtube_embed":""},"logo_1":{"ID":9736,"id":9736,"title":"CoppelLogo_White","filename":"CoppelLogo_White.svg","filesize":4402,"url":"https:\/\/emplifi.io\/wp-content\/uploads\/2023\/09\/CoppelLogo_White.svg","link":"https:\/\/emplifi.io\/coppellogo_white\/","alt":"","author":"46","description":"","caption":"","name":"coppellogo_white","status":"inherit","uploaded_to":0,"date":"2025-02-24 11:50:52","modified":"2025-02-24 11:50:52","menu_order":0,"mime_type":"image\/svg+xml","type":"image","subtype":"svg+xml","icon":"https:\/\/emplifi.io\/wp-includes\/images\/media\/default.png","width":1,"height":1,"sizes":{"thumbnail":"https:\/\/emplifi.io\/wp-content\/uploads\/2023\/09\/CoppelLogo_White.svg","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/emplifi.io\/wp-content\/uploads\/2023\/09\/CoppelLogo_White.svg","medium-width":300,"medium-height":300,"medium_large":"https:\/\/emplifi.io\/wp-content\/uploads\/2023\/09\/CoppelLogo_White.svg","medium_large-width":768,"medium_large-height":1,"large":"https:\/\/emplifi.io\/wp-content\/uploads\/2023\/09\/CoppelLogo_White.svg","large-width":1024,"large-height":1024,"1536x1536":"https:\/\/emplifi.io\/wp-content\/uploads\/2023\/09\/CoppelLogo_White.svg","1536x1536-width":1,"1536x1536-height":1,"2048x2048":"https:\/\/emplifi.io\/wp-content\/uploads\/2023\/09\/CoppelLogo_White.svg","2048x2048-width":1,"2048x2048-height":1,"fullscreen":"https:\/\/emplifi.io\/wp-content\/uploads\/2023\/09\/CoppelLogo_White.svg","fullscreen-width":1,"fullscreen-height":1,"menu-24x24":"https:\/\/emplifi.io\/wp-content\/uploads\/2023\/09\/CoppelLogo_White.svg","menu-24x24-width":1,"menu-24x24-height":1,"menu-36x36":"https:\/\/emplifi.io\/wp-content\/uploads\/2023\/09\/CoppelLogo_White.svg","menu-36x36-width":1,"menu-36x36-height":1,"menu-48x48":"https:\/\/emplifi.io\/wp-content\/uploads\/2023\/09\/CoppelLogo_White.svg","menu-48x48-width":1,"menu-48x48-height":1}},"logo_2":{"ID":967,"id":967,"title":"emplifi-logo-full-white","filename":"emplifi-logo-full-white.svg","filesize":4075,"url":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/10\/emplifi-logo-full-white.svg","link":"https:\/\/emplifi.io\/customers\/stanley-success\/emplifi-logo-full-white\/","alt":"emplifi logo","author":"1","description":"","caption":"","name":"emplifi-logo-full-white","status":"inherit","uploaded_to":3519,"date":"2024-12-04 15:26:52","modified":"2025-03-26 14:15:05","menu_order":0,"mime_type":"image\/svg+xml","type":"image","subtype":"svg+xml","icon":"https:\/\/emplifi.io\/wp-includes\/images\/media\/default.png","width":220,"height":49,"sizes":{"thumbnail":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/10\/emplifi-logo-full-white.svg","thumbnail-width":150,"thumbnail-height":33,"medium":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/10\/emplifi-logo-full-white.svg","medium-width":300,"medium-height":67,"medium_large":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/10\/emplifi-logo-full-white.svg","medium_large-width":768,"medium_large-height":171,"large":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/10\/emplifi-logo-full-white.svg","large-width":1024,"large-height":228,"1536x1536":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/10\/emplifi-logo-full-white.svg","1536x1536-width":220,"1536x1536-height":49,"2048x2048":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/10\/emplifi-logo-full-white.svg","2048x2048-width":220,"2048x2048-height":49,"fullscreen":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/10\/emplifi-logo-full-white.svg","fullscreen-width":220,"fullscreen-height":49,"menu-24x24":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/10\/emplifi-logo-full-white.svg","menu-24x24-width":24,"menu-24x24-height":5,"menu-36x36":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/10\/emplifi-logo-full-white.svg","menu-36x36-width":36,"menu-36x36-height":8,"menu-48x48":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/10\/emplifi-logo-full-white.svg","menu-48x48-width":48,"menu-48x48-height":11}}}},"stats_group":{"show_section":true,"section_subhead":"","section_headline":"","section_text":"","stats":[{"stat":"10,000","description":"Customer inquiries managed","logo":false},{"stat":"40","description":"Team members trained","logo":false},{"stat":"56%","description":"Decrease in response time","logo":false}]},"stats_clone":{"stats_group":{"show_section":true,"section_subhead":"","section_headline":"","section_text":"","stats":[{"stat":"10,000","description":"Customer inquiries managed","logo":false},{"stat":"40","description":"Team members trained","logo":false},{"stat":"56%","description":"Decrease in response time","logo":false}]}},"content_builder":[{"acf_fc_layout":"wysiwyg","wysiwyg_background_color":"white","wysiwyg":"<p><strong>When an unexpected operational challenge arose, Coppel turned to Emplifi\u2019s Community Management to streamline customer communication, prioritize inquiries, and maintain exceptional service standards.<\/strong><\/p>\n"},{"acf_fc_layout":"video_embed","video_embed_group":{"video_type":"vimeo","vimeo_embed":"<div style=\"padding:56.25% 0 0 0;position:relative;\"><iframe src=\"https:\/\/player.vimeo.com\/video\/1039665049?badge=0&amp;autopause=0&amp;player_id=0&amp;app_id=58479\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write; encrypted-media\" style=\"position:absolute;top:0;left:0;width:100%;height:100%;\" title=\"How Emplifi empowered Coppel to excel during an influx of 10,000 customer inquiries\"><\/iframe><\/div><script src=\"https:\/\/player.vimeo.com\/api\/player.js\"><\/script>","wistia_embed":"s3lqfi0zn7","youtube_embed":""}},{"acf_fc_layout":"wysiwyg","wysiwyg_background_color":"white","wysiwyg":"<p>Coppel, one of Mexico\u2019s largest retailers, is known for its wide array of products and services, ranging from fashion and electronics to financial solutions. In early 2024, Coppel faced a sudden influx of customer inquiries, resulting in a dramatic surge that required immediate attention and efficient response.<\/p>\n<p>This unexpected spike in communication required Coppel to quickly adapt and ensure that every customer received timely and accurate responses. Emplifi\u2019s Community Management solution became the backbone of their strategy, enabling the entire team to collaborate effectively, regain control, and maintain high levels of customer satisfaction.<\/p>\n<h2>Managing customer communication during a period of high demand<\/h2>\n<p>During a critical time of heightened activity, Coppel experienced a dramatic surge in customer inquiries. This unexpected influx required immediate responses from thousands of customers, putting the existing team of community managers under intense pressure.<\/p>\n"},{"acf_fc_layout":"quote","quote":"We suddenly found ourselves with an overwhelming volume of messages. We needed to act quickly to ensure that all customer concerns were addressed promptly and accurately.","quote_author":"Ana Mar\u00edn","quote_author_description":"Head of Content Marketing, Coppel"},{"acf_fc_layout":"wysiwyg","wysiwyg_background_color":"white","wysiwyg":"<p>With their usual systems under pressure, Coppel\u2019s challenge was to prioritize and handle these customer interactions effectively. The situation required a comprehensive and efficient solution that could support rapid decision-making and provide real-time insights into customer concerns.<\/p>\n<h2>Handling a surge in customer engagement with precision<\/h2>\n<p>Emplifi\u2019s platform allowed Coppel to quickly onboard 40 additional team members from different departments to handle the influx.<\/p>\n<p>\u201cWe managed to integrate additional team members within days,\u201d explained Mar\u00edn. \u201cEmplifi allowed us to train them quickly, ensuring everyone was aligned and ready to support our customers.\u201d<\/p>\n<p>The platform\u2019s features, such as real-time dashboards and advanced tagging, enabled Coppel to dissect the enormous volume of customer messages, identify high-priority issues, and categorize concerns accurately. In one case, the platform revealed that 200 complaints originated from a single customer, allowing Coppel to allocate resources more effectively and focus on the most critical cases.<\/p>\n<h2>Emplifi joins forces with Coppel to tackle challenges head-on<\/h2>\n<p>With Emplifi at the core of their strategy, Coppel swiftly regained control and upheld service quality amid an influx of over 10,000 customer inquiries.<\/p>\n"},{"acf_fc_layout":"quote","quote":"Emplifi gave us the tools we needed to understand the full scope of our customer interactions. We could sort through the noise, identify the most pressing concerns, and ensure that our customers felt heard and valued. Without Emplifi, handling this situation would have been far more challenging.","quote_author":"Ana Mar\u00edn","quote_author_description":"Head of Content Marketing, Coppel"},{"acf_fc_layout":"wysiwyg","wysiwyg_background_color":"white","wysiwyg":"<p>By leveraging Emplifi\u2019s intuitive community management tool, Coppel swiftly onboarded 40 team members from various departments, ensuring they quickly adapted to the platform and met key performance indicators with ease. The seamless onboarding process not only facilitated rapid adoption but also empowered the team to collaborate more effectively across departments, leading to greater internal alignment on customer care strategies.<\/p>\n<p>As a result, Coppel was able to address customer inquiries and issues with increased speed and accuracy, significantly reducing response times. The unified platform enabled real-time data sharing, which gave Coppel\u2019s teams immediate insights into customer sentiment, helping them anticipate and address customers&#8217; needs This streamlined approach allowed Coppel to remain agile and responsive, transforming what could have been a complex, overwhelming situation into a powerful opportunity to strengthen customer trust and loyalty.<\/p>\n"}],"content_builder_clone":{"content_builder":[{"acf_fc_layout":"wysiwyg","wysiwyg_background_color":"white","wysiwyg":"<p><strong>When an unexpected operational challenge arose, Coppel turned to Emplifi\u2019s Community Management to streamline customer communication, prioritize inquiries, and maintain exceptional service standards.<\/strong><\/p>\n"},{"acf_fc_layout":"video_embed","video_embed_group":{"video_type":"vimeo","vimeo_embed":"<div style=\"padding:56.25% 0 0 0;position:relative;\"><iframe src=\"https:\/\/player.vimeo.com\/video\/1039665049?badge=0&amp;autopause=0&amp;player_id=0&amp;app_id=58479\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write; encrypted-media\" style=\"position:absolute;top:0;left:0;width:100%;height:100%;\" title=\"How Emplifi empowered Coppel to excel during an influx of 10,000 customer inquiries\"><\/iframe><\/div><script src=\"https:\/\/player.vimeo.com\/api\/player.js\"><\/script>","wistia_embed":"s3lqfi0zn7","youtube_embed":""}},{"acf_fc_layout":"wysiwyg","wysiwyg_background_color":"white","wysiwyg":"<p>Coppel, one of Mexico\u2019s largest retailers, is known for its wide array of products and services, ranging from fashion and electronics to financial solutions. In early 2024, Coppel faced a sudden influx of customer inquiries, resulting in a dramatic surge that required immediate attention and efficient response.<\/p>\n<p>This unexpected spike in communication required Coppel to quickly adapt and ensure that every customer received timely and accurate responses. Emplifi\u2019s Community Management solution became the backbone of their strategy, enabling the entire team to collaborate effectively, regain control, and maintain high levels of customer satisfaction.<\/p>\n<h2>Managing customer communication during a period of high demand<\/h2>\n<p>During a critical time of heightened activity, Coppel experienced a dramatic surge in customer inquiries. This unexpected influx required immediate responses from thousands of customers, putting the existing team of community managers under intense pressure.<\/p>\n"},{"acf_fc_layout":"quote","quote":"We suddenly found ourselves with an overwhelming volume of messages. We needed to act quickly to ensure that all customer concerns were addressed promptly and accurately.","quote_author":"Ana Mar\u00edn","quote_author_description":"Head of Content Marketing, Coppel"},{"acf_fc_layout":"wysiwyg","wysiwyg_background_color":"white","wysiwyg":"<p>With their usual systems under pressure, Coppel\u2019s challenge was to prioritize and handle these customer interactions effectively. The situation required a comprehensive and efficient solution that could support rapid decision-making and provide real-time insights into customer concerns.<\/p>\n<h2>Handling a surge in customer engagement with precision<\/h2>\n<p>Emplifi\u2019s platform allowed Coppel to quickly onboard 40 additional team members from different departments to handle the influx.<\/p>\n<p>\u201cWe managed to integrate additional team members within days,\u201d explained Mar\u00edn. \u201cEmplifi allowed us to train them quickly, ensuring everyone was aligned and ready to support our customers.\u201d<\/p>\n<p>The platform\u2019s features, such as real-time dashboards and advanced tagging, enabled Coppel to dissect the enormous volume of customer messages, identify high-priority issues, and categorize concerns accurately. In one case, the platform revealed that 200 complaints originated from a single customer, allowing Coppel to allocate resources more effectively and focus on the most critical cases.<\/p>\n<h2>Emplifi joins forces with Coppel to tackle challenges head-on<\/h2>\n<p>With Emplifi at the core of their strategy, Coppel swiftly regained control and upheld service quality amid an influx of over 10,000 customer inquiries.<\/p>\n"},{"acf_fc_layout":"quote","quote":"Emplifi gave us the tools we needed to understand the full scope of our customer interactions. We could sort through the noise, identify the most pressing concerns, and ensure that our customers felt heard and valued. Without Emplifi, handling this situation would have been far more challenging.","quote_author":"Ana Mar\u00edn","quote_author_description":"Head of Content Marketing, Coppel"},{"acf_fc_layout":"wysiwyg","wysiwyg_background_color":"white","wysiwyg":"<p>By leveraging Emplifi\u2019s intuitive community management tool, Coppel swiftly onboarded 40 team members from various departments, ensuring they quickly adapted to the platform and met key performance indicators with ease. The seamless onboarding process not only facilitated rapid adoption but also empowered the team to collaborate more effectively across departments, leading to greater internal alignment on customer care strategies.<\/p>\n<p>As a result, Coppel was able to address customer inquiries and issues with increased speed and accuracy, significantly reducing response times. The unified platform enabled real-time data sharing, which gave Coppel\u2019s teams immediate insights into customer sentiment, helping them anticipate and address customers&#8217; needs This streamlined approach allowed Coppel to remain agile and responsive, transforming what could have been a complex, overwhelming situation into a powerful opportunity to strengthen customer trust and loyalty.<\/p>\n"}]},"customer_sidebar_group":{"show_section":true,"sidebar_contents":[{"icon":false,"title":"challenge","description":"Coppel needed to manage an unprecedented surge in customer inquiries during a crucial period of heightened activity."},{"icon":false,"title":"solution","description":"Emplifi\u2019s platform allowed Coppel to rapidly scale their team, prioritize customer claims, and ensure efficient and effective communication."},{"icon":false,"title":"outcome","description":"Coppel successfully managed the situation, maintaining customer trust and satisfaction while streamlining communication processes."}]},"customer_sidebar_clone":{"customer_sidebar_group":{"show_section":true,"sidebar_contents":[{"icon":false,"title":"challenge","description":"Coppel needed to manage an unprecedented surge in customer inquiries during a crucial period of heightened activity."},{"icon":false,"title":"solution","description":"Emplifi\u2019s platform allowed Coppel to rapidly scale their team, prioritize customer claims, and ensure efficient and effective communication."},{"icon":false,"title":"outcome","description":"Coppel successfully managed the situation, maintaining customer trust and satisfaction while streamlining communication processes."}]}},"callout_group":{"show_section":false,"image":false,"subhead":"","headline":"","text":"","button_type":"links","button_1":null,"button_2":null,"chat_button_text":"","fallback_button":null},"callout_clone":{"callout_group":{"show_section":false,"image":false,"subhead":"","headline":"","text":"","button_type":"links","button_1":null,"button_2":null,"chat_button_text":"","fallback_button":null}},"resource_feed_group":{"show_section":true,"section_subhead":"","section_headline":"Insights from Emplifi","section_text":"<p>Explore our latest blogs and comprehensive guides designed to help you master customer experience strategies and drive growth.<\/p>\n","feed_type":"resources","use_recent_resources":true,"topic_filter":false,"resources":false,"custom_links":false},"resource_feed_clone":{"resource_feed_group":{"show_section":true,"section_subhead":"","section_headline":"Insights from Emplifi","section_text":"<p>Explore our latest blogs and comprehensive guides designed to help you master customer experience strategies and drive growth.<\/p>\n","feed_type":"resources","use_recent_resources":true,"topic_filter":false,"resources":false,"custom_links":false}},"page_cta_group":{"show_section":true,"use_global_cta":true,"section_subhead":"","section_headline":"","section_text_left":"","section_text_right":"","section_button":null},"page_cta":{"page_cta_group":{"show_section":true,"use_global_cta":true,"section_subhead":"","section_headline":"","section_text_left":"","section_text_right":"","section_button":null}},"awards_group":{"show_section":true,"use_global_awards_text":true,"section_subhead":"","section_headline":"","section_text":"","use_global_awards":true,"awards":false},"awards_clone":{"awards_group":{"show_section":true,"use_global_awards_text":true,"section_subhead":"","section_headline":"","section_text":"","use_global_awards":true,"awards":false}}},"_links":{"self":[{"href":"https:\/\/emplifi.io\/wp-json\/wp\/v2\/customer_posts\/3352","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/emplifi.io\/wp-json\/wp\/v2\/customer_posts"}],"about":[{"href":"https:\/\/emplifi.io\/wp-json\/wp\/v2\/types\/customer_posts"}],"wp:attachment":[{"href":"https:\/\/emplifi.io\/wp-json\/wp\/v2\/media?parent=3352"}],"wp:term":[{"taxonomy":"customer_solutions_tax","embeddable":true,"href":"https:\/\/emplifi.io\/wp-json\/wp\/v2\/customer_solutions_tax?post=3352"},{"taxonomy":"customer_topics_tax","embeddable":true,"href":"https:\/\/emplifi.io\/wp-json\/wp\/v2\/customer_topics_tax?post=3352"},{"taxonomy":"customer_industries_tax","embeddable":true,"href":"https:\/\/emplifi.io\/wp-json\/wp\/v2\/customer_industries_tax?post=3352"},{"taxonomy":"resource_visibility_tax","embeddable":true,"href":"https:\/\/emplifi.io\/wp-json\/wp\/v2\/resource_visibility_tax?post=3352"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}