{"id":3222,"date":"2024-02-21T20:19:15","date_gmt":"2024-02-21T20:19:15","guid":{"rendered":"https:\/\/emplifistg.wpenginepowered.com\/?post_type=customer_posts&#038;p=3222"},"modified":"2025-10-17T15:30:27","modified_gmt":"2025-10-17T15:30:27","slug":"dine-brands-global-success","status":"publish","type":"customer_posts","link":"https:\/\/emplifi.io\/customers\/dine-brands-global-success\/","title":{"rendered":"Dine Brands"},"content":{"rendered":"","protected":false},"featured_media":0,"template":"","customer_solutions_tax":[101,100],"customer_topics_tax":[149,153],"customer_industries_tax":[95],"resource_visibility_tax":[],"class_list":["post-3222","customer_posts","type-customer_posts","status-publish","hentry","customer_solutions_tax-service-agenct-case-management","customer_solutions_tax-social-customer-care","customer_topics_tax-community-management","customer_topics_tax-customer-experience","customer_industries_tax-restaurants"],"acf":{"customer_card_logo":{"ID":3304,"id":3304,"title":"dinebrands_logo_v2","filename":"dinebrands_logo_v2.svg","filesize":4677,"url":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/dinebrands_logo_v2.svg","link":"https:\/\/emplifi.io\/customers\/dine-brands-global-success\/dinebrands_logo_v2\/","alt":"","author":"46","description":"","caption":"","name":"dinebrands_logo_v2","status":"inherit","uploaded_to":3222,"date":"2025-02-07 22:26:18","modified":"2025-02-07 22:26:18","menu_order":0,"mime_type":"image\/svg+xml","type":"image","subtype":"svg+xml","icon":"https:\/\/emplifi.io\/wp-includes\/images\/media\/default.png","width":1,"height":1,"sizes":{"thumbnail":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/dinebrands_logo_v2.svg","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/dinebrands_logo_v2.svg","medium-width":300,"medium-height":300,"medium_large":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/dinebrands_logo_v2.svg","medium_large-width":768,"medium_large-height":1,"large":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/dinebrands_logo_v2.svg","large-width":1024,"large-height":1024,"1536x1536":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/dinebrands_logo_v2.svg","1536x1536-width":1,"1536x1536-height":1,"2048x2048":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/dinebrands_logo_v2.svg","2048x2048-width":1,"2048x2048-height":1,"fullscreen":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/dinebrands_logo_v2.svg","fullscreen-width":1,"fullscreen-height":1,"menu-24x24":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/dinebrands_logo_v2.svg","menu-24x24-width":1,"menu-24x24-height":1,"menu-36x36":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/dinebrands_logo_v2.svg","menu-36x36-width":1,"menu-36x36-height":1,"menu-48x48":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/dinebrands_logo_v2.svg","menu-48x48-width":1,"menu-48x48-height":1}},"customer_card_logo_white":{"ID":3321,"id":3321,"title":"dinebrands_logo_white_v3","filename":"dinebrands_logo_white_v3.svg","filesize":51980,"url":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/dinebrands_logo_white_v3.svg","link":"https:\/\/emplifi.io\/customers\/dine-brands-global-success\/dinebrands_logo_white_v3\/","alt":"","author":"46","description":"","caption":"","name":"dinebrands_logo_white_v3","status":"inherit","uploaded_to":3222,"date":"2025-02-07 23:04:33","modified":"2025-02-07 23:04:33","menu_order":0,"mime_type":"image\/svg+xml","type":"image","subtype":"svg+xml","icon":"https:\/\/emplifi.io\/wp-includes\/images\/media\/default.png","width":1,"height":1,"sizes":{"thumbnail":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/dinebrands_logo_white_v3.svg","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/dinebrands_logo_white_v3.svg","medium-width":300,"medium-height":300,"medium_large":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/dinebrands_logo_white_v3.svg","medium_large-width":768,"medium_large-height":1,"large":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/dinebrands_logo_white_v3.svg","large-width":1024,"large-height":1024,"1536x1536":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/dinebrands_logo_white_v3.svg","1536x1536-width":1,"1536x1536-height":1,"2048x2048":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/dinebrands_logo_white_v3.svg","2048x2048-width":1,"2048x2048-height":1,"fullscreen":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/dinebrands_logo_white_v3.svg","fullscreen-width":1,"fullscreen-height":1,"menu-24x24":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/dinebrands_logo_white_v3.svg","menu-24x24-width":1,"menu-24x24-height":1,"menu-36x36":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/dinebrands_logo_white_v3.svg","menu-36x36-width":1,"menu-36x36-height":1,"menu-48x48":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/dinebrands_logo_white_v3.svg","menu-48x48-width":1,"menu-48x48-height":1}},"customer_card_description":"Dine Brands ampli\ufb01es social care by integrating Empli\ufb01 Service omnichannel support to reduce response times and enhance the guest experience.","customer_card_subhead":"CASE STUDY","customer_card_headline":"Dine Brands serves up a better social care experience for guests","customer_card_quote":"Emplifi has made life a lot easier. The whole process has been smooth, from working with our wonderful customer success manager, to implementing and managing the tool, the Emplifi team was available, responsive, and knowledgable.","customer_card_quote_author":"Alex Bresette","customer_card_quote_author_title":"Director of Guest Relations","customer_card_stats":[{"stat":"80%","description":"Reduction in average handling time"},{"stat":"10,000+","description":"Guest responses to Google Reviews via Emplifi Agent"}],"customer_card_button_text":"Read the full story","customer_card_cover_image":{"ID":3260,"id":3260,"title":"dinebrands_hero_v3","filename":"dinebrands_hero_v3.png","filesize":2713882,"url":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/dinebrands_hero_v3.png","link":"https:\/\/emplifi.io\/customers\/dine-brands-global-success\/dinebrands_hero_v3\/","alt":"","author":"23","description":"","caption":"","name":"dinebrands_hero_v3","status":"inherit","uploaded_to":3222,"date":"2025-02-07 21:22:23","modified":"2025-02-07 21:22:23","menu_order":0,"mime_type":"image\/png","type":"image","subtype":"png","icon":"https:\/\/emplifi.io\/wp-includes\/images\/media\/default.png","width":1920,"height":1080,"sizes":{"thumbnail":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/dinebrands_hero_v3-150x150.png","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/dinebrands_hero_v3-300x169.png","medium-width":300,"medium-height":169,"medium_large":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/dinebrands_hero_v3-768x432.png","medium_large-width":768,"medium_large-height":432,"large":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/dinebrands_hero_v3-1024x576.png","large-width":1024,"large-height":576,"1536x1536":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/dinebrands_hero_v3-1536x864.png","1536x1536-width":1536,"1536x1536-height":864,"2048x2048":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/dinebrands_hero_v3.png","2048x2048-width":1920,"2048x2048-height":1080,"fullscreen":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/dinebrands_hero_v3.png","fullscreen-width":1920,"fullscreen-height":1080,"menu-24x24":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/dinebrands_hero_v3-24x14.png","menu-24x24-width":24,"menu-24x24-height":14,"menu-36x36":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/dinebrands_hero_v3-36x20.png","menu-36x36-width":36,"menu-36x36-height":20,"menu-48x48":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/dinebrands_hero_v3-48x27.png","menu-48x48-width":48,"menu-48x48-height":27}},"hero_customer_group":{"image":{"ID":3260,"id":3260,"title":"dinebrands_hero_v3","filename":"dinebrands_hero_v3.png","filesize":2713882,"url":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/dinebrands_hero_v3.png","link":"https:\/\/emplifi.io\/customers\/dine-brands-global-success\/dinebrands_hero_v3\/","alt":"","author":"23","description":"","caption":"","name":"dinebrands_hero_v3","status":"inherit","uploaded_to":3222,"date":"2025-02-07 21:22:23","modified":"2025-02-07 21:22:23","menu_order":0,"mime_type":"image\/png","type":"image","subtype":"png","icon":"https:\/\/emplifi.io\/wp-includes\/images\/media\/default.png","width":1920,"height":1080,"sizes":{"thumbnail":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/dinebrands_hero_v3-150x150.png","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/dinebrands_hero_v3-300x169.png","medium-width":300,"medium-height":169,"medium_large":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/dinebrands_hero_v3-768x432.png","medium_large-width":768,"medium_large-height":432,"large":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/dinebrands_hero_v3-1024x576.png","large-width":1024,"large-height":576,"1536x1536":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/dinebrands_hero_v3-1536x864.png","1536x1536-width":1536,"1536x1536-height":864,"2048x2048":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/dinebrands_hero_v3.png","2048x2048-width":1920,"2048x2048-height":1080,"fullscreen":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/dinebrands_hero_v3.png","fullscreen-width":1920,"fullscreen-height":1080,"menu-24x24":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/dinebrands_hero_v3-24x14.png","menu-24x24-width":24,"menu-24x24-height":14,"menu-36x36":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/dinebrands_hero_v3-36x20.png","menu-36x36-width":36,"menu-36x36-height":20,"menu-48x48":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/dinebrands_hero_v3-48x27.png","menu-48x48-width":48,"menu-48x48-height":27}},"dark_image_overlay_percent":"50","subhead":"CASE STUDY","headline":"Dine Brands serves up a better social care experience for guests","text":"<p>Dine Brands ampli\ufb01es social care by integrating Empli\ufb01 Service omnichannel support to reduce response times and enhance the guest experience.<\/p>\n","button_1":null,"button_2":null,"video_modal_group":{"add_video":false,"button_text":"","video_type":"youtube","vimeo_embed":"<div style=\"padding:56.25% 0 0 0;position:relative;\"><iframe src=\"https:\/\/player.vimeo.com\/video\/339430037?h=d982fc6177&title=0&byline=0&portrait=0\" style=\"position:absolute;top:0;left:0;width:100%;height:100%;\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture\" allowfullscreen><\/iframe><\/div><script src=\"https:\/\/player.vimeo.com\/api\/player.js\"><\/script>","wistia_embed":"s3lqfi0zn7","youtube_embed":"<iframe width=\"560\" height=\"315\" src=\"https:\/\/www.youtube.com\/embed\/GevhhrjhT4s\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen><\/iframe>"},"logo_1":{"ID":3321,"id":3321,"title":"dinebrands_logo_white_v3","filename":"dinebrands_logo_white_v3.svg","filesize":51980,"url":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/dinebrands_logo_white_v3.svg","link":"https:\/\/emplifi.io\/customers\/dine-brands-global-success\/dinebrands_logo_white_v3\/","alt":"","author":"46","description":"","caption":"","name":"dinebrands_logo_white_v3","status":"inherit","uploaded_to":3222,"date":"2025-02-07 23:04:33","modified":"2025-02-07 23:04:33","menu_order":0,"mime_type":"image\/svg+xml","type":"image","subtype":"svg+xml","icon":"https:\/\/emplifi.io\/wp-includes\/images\/media\/default.png","width":1,"height":1,"sizes":{"thumbnail":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/dinebrands_logo_white_v3.svg","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/dinebrands_logo_white_v3.svg","medium-width":300,"medium-height":300,"medium_large":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/dinebrands_logo_white_v3.svg","medium_large-width":768,"medium_large-height":1,"large":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/dinebrands_logo_white_v3.svg","large-width":1024,"large-height":1024,"1536x1536":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/dinebrands_logo_white_v3.svg","1536x1536-width":1,"1536x1536-height":1,"2048x2048":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/dinebrands_logo_white_v3.svg","2048x2048-width":1,"2048x2048-height":1,"fullscreen":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/dinebrands_logo_white_v3.svg","fullscreen-width":1,"fullscreen-height":1,"menu-24x24":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/dinebrands_logo_white_v3.svg","menu-24x24-width":1,"menu-24x24-height":1,"menu-36x36":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/dinebrands_logo_white_v3.svg","menu-36x36-width":1,"menu-36x36-height":1,"menu-48x48":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/dinebrands_logo_white_v3.svg","menu-48x48-width":1,"menu-48x48-height":1}},"logo_2":{"ID":967,"id":967,"title":"emplifi-logo-full-white","filename":"emplifi-logo-full-white.svg","filesize":4075,"url":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/10\/emplifi-logo-full-white.svg","link":"https:\/\/emplifi.io\/customers\/stanley-success\/emplifi-logo-full-white\/","alt":"emplifi logo","author":"1","description":"","caption":"","name":"emplifi-logo-full-white","status":"inherit","uploaded_to":3519,"date":"2024-12-04 15:26:52","modified":"2025-03-26 14:15:05","menu_order":0,"mime_type":"image\/svg+xml","type":"image","subtype":"svg+xml","icon":"https:\/\/emplifi.io\/wp-includes\/images\/media\/default.png","width":220,"height":49,"sizes":{"thumbnail":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/10\/emplifi-logo-full-white.svg","thumbnail-width":150,"thumbnail-height":33,"medium":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/10\/emplifi-logo-full-white.svg","medium-width":300,"medium-height":67,"medium_large":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/10\/emplifi-logo-full-white.svg","medium_large-width":768,"medium_large-height":171,"large":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/10\/emplifi-logo-full-white.svg","large-width":1024,"large-height":228,"1536x1536":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/10\/emplifi-logo-full-white.svg","1536x1536-width":220,"1536x1536-height":49,"2048x2048":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/10\/emplifi-logo-full-white.svg","2048x2048-width":220,"2048x2048-height":49,"fullscreen":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/10\/emplifi-logo-full-white.svg","fullscreen-width":220,"fullscreen-height":49,"menu-24x24":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/10\/emplifi-logo-full-white.svg","menu-24x24-width":24,"menu-24x24-height":5,"menu-36x36":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/10\/emplifi-logo-full-white.svg","menu-36x36-width":36,"menu-36x36-height":8,"menu-48x48":"https:\/\/emplifi.io\/wp-content\/uploads\/2024\/10\/emplifi-logo-full-white.svg","menu-48x48-width":48,"menu-48x48-height":11}}},"stats_group":{"show_section":true,"section_subhead":"","section_headline":"","section_text":"","stats":[{"stat":"80%","description":"Reduction in average handling time","logo":false},{"stat":"10,000","description":"Guest responses to Google Reviews via Emplifi Agent","logo":false}]},"content_builder":[{"acf_fc_layout":"wysiwyg","wysiwyg_background_color":"white","wysiwyg":"<p>At Dine Brands, the guest experience is upheld to the highest standards. Social media customer care is no exception. But to elevate how they interacted with guests online and to maintain the same high level of quality service on social channels compared to phone or email, they needed help.<\/p>\n<p>With no integration of direct messages into the Guest Relations team\u2019s work\ufb02ow, the team was forced to manage guest feedback received through Facebook direct messages for both brands (Applebee\u2019s and IHOP) within the native platform. As a result, they would have to copy and paste guest information and responses into their CRM, leading to slower response times and high handle times.<\/p>\n<p>Lack of integration also meant social care efforts weren\u2019t being measured on par with other communication channels. It was difficult to hold the team accountable for something that wasn\u2019t tracked or measured, so responding to guest questions on social media often fell to the bottom of the priority list.<\/p>\n<p>This challenge presented a real opportunity to create positive change.<\/p>\n<h2>Social care integrated seamlessly alongside other channels<\/h2>\n<p>The Guest Relations team at Dine Brands had been using\u00a0<a href=\"https:\/\/emplifi.io\/products\/customer-care\/engagement\">Emplifi Agent<\/a>, the customer service engagement CRM, to manage cases across their communication channels \u2013 except for social media. Adding Empli\ufb01 for social media management has allowed them to seamlessly integrate direct messages into their regular queue and work\ufb02ow.<\/p>\n<p>Direct messages are now automatically routed to the agent queue and are resolved the same way as any other channel. No more constantly switching screens and duplicating work.<\/p>\n<p>Not only has this improvement led to shorter average handle times and quicker response times, but it has also provided a better guest experience and allowed Dine to accurately track and measure their social care efforts.\u00a0And when Fuzzy\u2019s Taco Shop recently joined Dine Brands, adding them was a piece of cake (&#8230;or as easy as eating a taco.)<\/p>\n"},{"acf_fc_layout":"quote","quote":"Wherever and however our guests want to communicate, we want to make the experience seamless for them and provide the best experience. Whether they're looking for a warm, empathetic engagement on the phone, or to discuss through a social channel, Emplifi enables our team to provide that for our guests.","quote_author":"Alex Bresette","quote_author_description":"Director of Guest Relations"},{"acf_fc_layout":"wysiwyg","wysiwyg_background_color":"white","wysiwyg":"<h2>Faster response times, better data, less stress<\/h2>\n<p>With Empli\ufb01, the Dine Brands Guest Relations team has been able to reduce their average handle time on social cases from \ufb01ve minutes to only one. They are now also able to prioritize social media cases every day of the week, just as they would any other type of case.<\/p>\n<p>Plus, better tracking of social cases allows the Dine team to measure their success and capture valuable guest data. Empli\ufb01\u2019s software supports the unique needs of restaurants, enabling Dine to accomplish their goal of making sure guest feedback is heard while passing feedback back to their franchisees quickly, and gathering all the necessary case details, such as restaurant location, date, and time of visit, check number, and so on.<\/p>\n<p>Recently, Dine Brands began to slowly roll out replying to Google Reviews as a test with two of their brands. With the help of Emplifi, over 10,000 guests have responded. Since the feedback all flows into Emplifi Agent, the Guest Relations team was able to stay in one platform to accomplish this.<\/p>\n<p>In the future, Dine is looking to use Empli\ufb01 to add guest support on even more channels. They\u2019re also focused on continuous improvement, with ideas coming from team members as well as leadership. Because of the con\ufb01gurable nature of Empli\ufb01\u2019s solutions, the team was able to apply many of these right away.<\/p>\n<p>The Dine team also appreciates that Empli\ufb01 has listened and implemented many of their product feature enhancement suggestions.<\/p>\n"},{"acf_fc_layout":"quote","quote":"Emplifi has made life a lot easier. The whole process has been smooth, from working with our wonderful Customer Success Manager Megan to add Emplifi Social Engage to our solution, to implementing and managing the tool with our expert Program Manager, the Emplifi team was available, responsive, and knowledgable.","quote_author":"Alex Bresette","quote_author_description":"Director of Guest Relations"},{"acf_fc_layout":"wysiwyg","wysiwyg_background_color":"white","wysiwyg":"<h2>The takeaway<\/h2>\n<p>With the Emplifi product suite, Dine Brands can capture guest feedback and enhance their experience. They also have access to valuable insights to accurately track and measure their social care efforts.<\/p>\n"}],"customer_sidebar_group":{"show_section":true,"sidebar_contents":[{"icon":{"ID":13928,"id":13928,"title":"Case Study Icon Challenge","filename":"Case-Study-Icon-Challenge.png","filesize":819,"url":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/04\/Case-Study-Icon-Challenge.png","link":"https:\/\/emplifi.io\/customers\/how-tui-used-ai-to-lower-cost-per-engagement-by-81-percent\/case-study-icon-challenge\/","alt":"","author":"46","description":"","caption":"","name":"case-study-icon-challenge","status":"inherit","uploaded_to":13902,"date":"2025-04-18 17:23:10","modified":"2025-04-18 17:23:10","menu_order":0,"mime_type":"image\/png","type":"image","subtype":"png","icon":"https:\/\/emplifi.io\/wp-includes\/images\/media\/default.png","width":36,"height":36,"sizes":{"thumbnail":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/04\/Case-Study-Icon-Challenge.png","thumbnail-width":36,"thumbnail-height":36,"medium":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/04\/Case-Study-Icon-Challenge.png","medium-width":36,"medium-height":36,"medium_large":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/04\/Case-Study-Icon-Challenge.png","medium_large-width":36,"medium_large-height":36,"large":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/04\/Case-Study-Icon-Challenge.png","large-width":36,"large-height":36,"1536x1536":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/04\/Case-Study-Icon-Challenge.png","1536x1536-width":36,"1536x1536-height":36,"2048x2048":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/04\/Case-Study-Icon-Challenge.png","2048x2048-width":36,"2048x2048-height":36,"fullscreen":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/04\/Case-Study-Icon-Challenge.png","fullscreen-width":36,"fullscreen-height":36,"menu-24x24":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/04\/Case-Study-Icon-Challenge-24x24.png","menu-24x24-width":24,"menu-24x24-height":24,"menu-36x36":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/04\/Case-Study-Icon-Challenge.png","menu-36x36-width":36,"menu-36x36-height":36,"menu-48x48":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/04\/Case-Study-Icon-Challenge.png","menu-48x48-width":36,"menu-48x48-height":36}},"title":"Challenge","description":"Dine Brands struggled to integrate social media messages into their guest relations workflow before adopting Emplifi."},{"icon":{"ID":13923,"id":13923,"title":"Case Study Icon Solution","filename":"Case-Study-Icon-Solution.png","filesize":783,"url":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/04\/Case-Study-Icon-Solution.png","link":"https:\/\/emplifi.io\/customers\/how-tui-used-ai-to-lower-cost-per-engagement-by-81-percent\/case-study-icon-solution\/","alt":"","author":"46","description":"","caption":"","name":"case-study-icon-solution","status":"inherit","uploaded_to":13902,"date":"2025-04-18 17:23:09","modified":"2025-04-18 17:23:09","menu_order":0,"mime_type":"image\/png","type":"image","subtype":"png","icon":"https:\/\/emplifi.io\/wp-includes\/images\/media\/default.png","width":36,"height":36,"sizes":{"thumbnail":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/04\/Case-Study-Icon-Solution.png","thumbnail-width":36,"thumbnail-height":36,"medium":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/04\/Case-Study-Icon-Solution.png","medium-width":36,"medium-height":36,"medium_large":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/04\/Case-Study-Icon-Solution.png","medium_large-width":36,"medium_large-height":36,"large":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/04\/Case-Study-Icon-Solution.png","large-width":36,"large-height":36,"1536x1536":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/04\/Case-Study-Icon-Solution.png","1536x1536-width":36,"1536x1536-height":36,"2048x2048":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/04\/Case-Study-Icon-Solution.png","2048x2048-width":36,"2048x2048-height":36,"fullscreen":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/04\/Case-Study-Icon-Solution.png","fullscreen-width":36,"fullscreen-height":36,"menu-24x24":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/04\/Case-Study-Icon-Solution-24x24.png","menu-24x24-width":24,"menu-24x24-height":24,"menu-36x36":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/04\/Case-Study-Icon-Solution.png","menu-36x36-width":36,"menu-36x36-height":36,"menu-48x48":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/04\/Case-Study-Icon-Solution.png","menu-48x48-width":36,"menu-48x48-height":36}},"title":"Solution","description":"Dine Brands integrated Emplifi\u2019s platform into their CRM, allowing social media messages to be automatically routed and resolved within the agent queue."},{"icon":{"ID":13918,"id":13918,"title":"Case Study Icon Outcome","filename":"Case-Study-Icon-Outcome.png","filesize":1282,"url":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/04\/Case-Study-Icon-Outcome.png","link":"https:\/\/emplifi.io\/customers\/how-tui-used-ai-to-lower-cost-per-engagement-by-81-percent\/case-study-icon-outcome\/","alt":"","author":"46","description":"","caption":"","name":"case-study-icon-outcome","status":"inherit","uploaded_to":13902,"date":"2025-04-18 17:23:08","modified":"2025-04-18 17:23:08","menu_order":0,"mime_type":"image\/png","type":"image","subtype":"png","icon":"https:\/\/emplifi.io\/wp-includes\/images\/media\/default.png","width":36,"height":36,"sizes":{"thumbnail":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/04\/Case-Study-Icon-Outcome.png","thumbnail-width":36,"thumbnail-height":36,"medium":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/04\/Case-Study-Icon-Outcome.png","medium-width":36,"medium-height":36,"medium_large":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/04\/Case-Study-Icon-Outcome.png","medium_large-width":36,"medium_large-height":36,"large":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/04\/Case-Study-Icon-Outcome.png","large-width":36,"large-height":36,"1536x1536":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/04\/Case-Study-Icon-Outcome.png","1536x1536-width":36,"1536x1536-height":36,"2048x2048":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/04\/Case-Study-Icon-Outcome.png","2048x2048-width":36,"2048x2048-height":36,"fullscreen":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/04\/Case-Study-Icon-Outcome.png","fullscreen-width":36,"fullscreen-height":36,"menu-24x24":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/04\/Case-Study-Icon-Outcome-24x24.png","menu-24x24-width":24,"menu-24x24-height":24,"menu-36x36":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/04\/Case-Study-Icon-Outcome.png","menu-36x36-width":36,"menu-36x36-height":36,"menu-48x48":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/04\/Case-Study-Icon-Outcome.png","menu-48x48-width":36,"menu-48x48-height":36}},"title":"Results","description":"With Emplifi, Dine Brands reduced their average handle time on social cases from five minutes to one and were able to prioritize social media cases daily."}]},"callout_group":{"show_section":false,"image":false,"subhead":"","headline":"","text":"","button_type":"links","button_1":null,"button_2":null,"chat_button_text":"","fallback_button":null},"resource_feed_group":{"show_section":false,"section_subhead":"","section_headline":"Insights from Emplifi","section_text":"<p>Explore our latest blogs and comprehensive guides designed to help you master customer experience strategies and drive growth.<\/p>\n","feed_type":"resources","use_recent_resources":true,"topic_filter":false,"resources":false,"custom_links":false},"page_cta_group":{"show_section":true,"use_global_cta":true,"section_subhead":"","section_headline":"","section_text_left":"","section_text_right":"","section_button":null},"awards_group":{"show_section":true,"use_global_awards_text":true,"section_subhead":"","section_headline":"","section_text":"","use_global_awards":true,"awards":false},"remove_gtm":false,"tab_card_bg_color":"#000066","tab_card_logo":{"ID":3304,"id":3304,"title":"dinebrands_logo_v2","filename":"dinebrands_logo_v2.svg","filesize":4677,"url":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/dinebrands_logo_v2.svg","link":"https:\/\/emplifi.io\/customers\/dine-brands-global-success\/dinebrands_logo_v2\/","alt":"","author":"46","description":"","caption":"","name":"dinebrands_logo_v2","status":"inherit","uploaded_to":3222,"date":"2025-02-07 22:26:18","modified":"2025-02-07 22:26:18","menu_order":0,"mime_type":"image\/svg+xml","type":"image","subtype":"svg+xml","icon":"https:\/\/emplifi.io\/wp-includes\/images\/media\/default.png","width":1,"height":1,"sizes":{"thumbnail":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/dinebrands_logo_v2.svg","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/dinebrands_logo_v2.svg","medium-width":300,"medium-height":300,"medium_large":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/dinebrands_logo_v2.svg","medium_large-width":768,"medium_large-height":1,"large":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/dinebrands_logo_v2.svg","large-width":1024,"large-height":1024,"1536x1536":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/dinebrands_logo_v2.svg","1536x1536-width":1,"1536x1536-height":1,"2048x2048":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/dinebrands_logo_v2.svg","2048x2048-width":1,"2048x2048-height":1,"fullscreen":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/dinebrands_logo_v2.svg","fullscreen-width":1,"fullscreen-height":1,"menu-24x24":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/dinebrands_logo_v2.svg","menu-24x24-width":1,"menu-24x24-height":1,"menu-36x36":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/dinebrands_logo_v2.svg","menu-36x36-width":1,"menu-36x36-height":1,"menu-48x48":"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/02\/dinebrands_logo_v2.svg","menu-48x48-width":1,"menu-48x48-height":1}},"tab_card_stat":"80%","tab_card_stat_description":"Reduction in average handling time","tab_card_small_text":"Dine Brands","tab_card_large_text":"Enhanced guest experience and advocacy with 10,000+ reviews"},"_links":{"self":[{"href":"https:\/\/emplifi.io\/wp-json\/wp\/v2\/customer_posts\/3222","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/emplifi.io\/wp-json\/wp\/v2\/customer_posts"}],"about":[{"href":"https:\/\/emplifi.io\/wp-json\/wp\/v2\/types\/customer_posts"}],"wp:attachment":[{"href":"https:\/\/emplifi.io\/wp-json\/wp\/v2\/media?parent=3222"}],"wp:term":[{"taxonomy":"customer_solutions_tax","embeddable":true,"href":"https:\/\/emplifi.io\/wp-json\/wp\/v2\/customer_solutions_tax?post=3222"},{"taxonomy":"customer_topics_tax","embeddable":true,"href":"https:\/\/emplifi.io\/wp-json\/wp\/v2\/customer_topics_tax?post=3222"},{"taxonomy":"customer_industries_tax","embeddable":true,"href":"https:\/\/emplifi.io\/wp-json\/wp\/v2\/customer_industries_tax?post=3222"},{"taxonomy":"resource_visibility_tax","embeddable":true,"href":"https:\/\/emplifi.io\/wp-json\/wp\/v2\/resource_visibility_tax?post=3222"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}