{"id":1789,"date":"2023-01-18T14:30:03","date_gmt":"2023-01-18T14:30:03","guid":{"rendered":"https:\/\/emplifistg.wpenginepowered.com\/resource\/ai-marketing\/"},"modified":"2025-11-14T20:22:39","modified_gmt":"2025-11-14T20:22:39","slug":"ai-marketing","status":"publish","type":"resource_posts","link":"https:\/\/emplifi.io\/resources\/blog\/ai-marketing\/","title":{"rendered":"How to use AI marketing tools to increase efficiency and boost results"},"content":{"rendered":"","protected":false},"featured_media":1790,"parent":3412,"menu_order":0,"template":"page-templates\/resource-blog.php","resource_topics_tax":[54,50],"resource_types_tax":[48],"resource_industries_tax":[],"resource_visibility_tax":[],"class_list":["post-1789","resource_posts","type-resource_posts","status-publish","has-post-thumbnail","hentry","resource_topics_tax-ai-automation","resource_topics_tax-digital-marketing","resource_types_tax-blogs"],"acf":{"page_cta_group":{"show_section":true,"use_global_cta":true,"section_subhead":"","section_headline":"","section_text_left":"","section_text_right":"","section_button":""},"awards_group":{"show_section":true,"use_global_awards_text":true,"section_subhead":"","section_headline":"","section_text":"","use_global_awards":true,"awards":false},"resource_description":"AI marketing has reframed processes and people for customer engagement. Learn how AI marketing tools like generative AI can integrate and augment your marketing teams.","hero_headline":"How to use AI marketing tools to increase efficiency and boost results","content_builder":[{"acf_fc_layout":"wysiwyg","wysiwyg_background_color":"white","wysiwyg":"<p>The future of marketing is not only here, but it\u2019s now in the past. AI marketing changed dramatically thanks to <a title=\"\" href=\"https:\/\/www.mckinsey.com\/capabilities\/quantumblack\/our-insights\/generative-ai-is-here-how-tools-like-chatgpt-could-change-your-business\">the launch of ChatGPT in 2022<\/a>, and the rise of generative AI (GenAI) is now a key transformational force of disruption and innovation for all brands.<\/p>\n<p>Simply put, AI marketing \u2014 specifically AI marketing tools \u2014 is a seismic shift that should influence not only how you engage customers, but also how to anticipate their needs. What started as largely a series of gimmicks, like generating <a title=\"\" href=\"https:\/\/www.marketingdive.com\/news\/ryan-reynolds-ChatGPT-Mint-Mobile-AI-marketing\/640160\/\">an ad script<\/a> in Ryan Reynolds\u2019 natural tone of voice, can now be integrated into core marketing functions, from data-driven decision-making to real-time customer interactions.<\/p>\n<p>Brands that harness AI marketing tools effectively can radically transform and improve their digital marketing, <a title=\"\" href=\"#Entry-2mvavTZ9qzfznrIqx5zwwm\">customer experience<\/a> (CX), and social media strategies. Where should you start?<\/p>\n<p>Certainly, AI evolves quickly, so staying informed and agile is key. Let\u2019s explore how AI marketing is reshaping digital strategies, enhancing customer experiences, and setting new standards in creativity and efficiency.<\/p>\n<h2>What is AI marketing?<\/h2>\n<p>AI marketing is the use of artificial intelligence (AI) technology to automate processes like content development, data collection, and campaign analysis. It augments marketing initiatives to create faster operations, improve decision-making, and predict performance. Simply put, it increases speed, efficiency, and insights for your marketing organization.<\/p>\n<p>AI is <a title=\"\" href=\"#Entry-3swPlOVX7XiTCUWdnXUWto\">not new to marketing<\/a>. As a tool, AI has been making lives easier for both customers and marketers for a while now. What\u2019s changed is the ability to generate copy and creative assets at the scale that\u2019s now available within the GPT framework, which is what ChatGPT and <a title=\"\" href=\"https:\/\/emplifi.io\/press\/emplifi-launches-ai-composer-using-gpt-3-framework\/\" target=\"_blank\" rel=\"noopener\">Emplifi AI Composer<\/a> are developed upon.<\/p>\n<p>GPT is a state-of-the-art language generation model trained on a massive amount of text data from the internet and can generate human-like text based on a given prompt. Even a quick test drive of <a title=\"\" href=\"https:\/\/openai.com\/index\/chatgpt\/\">ChatGPT<\/a> can illustrate the platform&#8217;s potential application for copy development in various functions like communications, public relations, customer care, and social media.<\/p>\n<p>The platform reached 1 million users in just five days, and currently has more than <a title=\"\" href=\"https:\/\/techcrunch.com\/2023\/11\/06\/openais-chatgpt-now-has-100-million-weekly-active-users\">100 million weekly active users<\/a>. Its popularity, as well as the continued rollout of <a title=\"\" href=\"https:\/\/techcrunch.com\/2023\/11\/06\/openais-chatgpt-now-has-100-million-weekly-active-users\/?guccounter=1&amp;guce_referrer=aHR0cHM6Ly93d3cuZ29vZ2xlLmNvbS8&amp;guce_referrer_sig=AQAAAGMqkVuuMGF6uEltq2naWKWo8NnrRzZQBOy4aD8xOeUR7MDCEzCqzW7hu8nJQlz2_E3_g4edilZKrUaeHMK2CGD0jXtG7j7enKdvxB2lh_gh7gT72CPmRMGwoh_A6DTYaGpW8s4logMcosLMLU-yZtWPoImsMIF5MWf-gvgLFBf3\">new features<\/a> like voice assistance, makes ChatGPT an inflection point for marketers looking for ways to integrate AI marketing technologies into their organization\u2019s go-to-market strategy.<\/p>\n<blockquote><p>&#8220;[Our tools] are incredibly embryonic right now, but as they develop, the creativity boost and new superpowers we get\u2014none of us will want to go back,&#8221; said Open AI CEO Sam Altman in <a title=\"\" href=\"https:\/\/www.wsj.com\/articles\/chatgpt-creator-openai-pushes-new-strategy-to-gain-artificial-intelligence-edge-11671378475\">an interview<\/a> with the Wall Street Journal.<\/p><\/blockquote>\n<p>GenAI is a partner, an assistant, or simply a new way to get work done faster. Regardless of how you use it, its part of a new wave of AI marketing tools that should now be foundational aspects of your strategy and process.<\/p>\n<h2>What is an AI marketing tool?<\/h2>\n<p>An AI marketing tool utilizes artificial intelligence technologies to automate, enhance, and personalize marketing tasks. These tools are designed to interpret vast amounts of data quickly, predict trends, and help teams make decisions that can improve marketing strategies, often in real-time.<\/p>\n<p>By leveraging machine learning, natural language processing, and other AI methodologies, these tools can dramatically increase efficiency, improve the relevance of marketing messages, and provide deep insights into customer behavior.<\/p>\n<p>While ChatGPT is one of the most recent and prominent examples, there are many other use cases for AI marketing tools available in the market.<\/p>\n<ul>\n<li><strong>AI chatbots: <\/strong>This software transforms customer service by providing real-time, personalized interactions that enhance user engagement and streamline support processes, <a title=\"\" href=\"https:\/\/emplifi.io\/product\/customer-service-chatbot\/\" target=\"_blank\" rel=\"noopener\">typically on social channels or your website<\/a>. AI chatbots help empower customers to answer more common support questions they may have, and free up human agents to handle more complex cases.<\/li>\n<li><strong>AI-powered analytics platforms: <\/strong>These platforms use AI to track and analyze customer interactions and campaign performance across digital channels, providing marketers with actionable insights and <a title=\"\" href=\"#Entry-45xTcGlWStbonNBDxXNH7N\">unified customer data<\/a> to help brands refine their strategies and improve ROI.<\/li>\n<li><strong>Automated content management systems: <\/strong>These systems use AI to generate, optimize, and distribute content across multiple platforms. They can help ensure consistent messaging, <a title=\"\" href=\"#Entry-2eNGMWdk05iomBCllE4TIr\">provide insights on images<\/a>, and free up human marketers to focus on strategy and creative processes.<\/li>\n<li><strong>Personalization engines:<\/strong> These AI-driven tools can help tailor website and email content to individual users in real-time based on their behavior and preferences and, as a result, help to enhance customer experience and engagement.<\/li>\n<\/ul>\n<p>By incorporating these tools, marketers can automate routine tasks, uncover new opportunities, and create more dynamic and personalized customer experiences.<\/p>\n<h2>How do AI marketing technologies work?<\/h2>\n<p><a title=\"\" href=\"https:\/\/hbr.org\/2021\/07\/how-to-design-an-ai-marketing-strategy\">According to the Harvard Business Review<\/a>, AI marketing technologies are identified by four dimensions, including isolated versus integrated systems, and less advanced (task management) versus more advanced machine learning.<\/p>\n<p>This means that, at their core, AI marketing technologies work based on available data, rules, and algorithms designed to perform a task. ChatGPT, for example, was trained to develop copy using billions of words from books, conversations, articles, and any text made available to the AI. The user enters a prompt \u2013 of any type \u2013 and receives AI-generated copy. The program can be trained and calibrated with more information, like social copy in your brand\u2019s voice.<\/p>\n<p>That\u2019s only one example, certainly. Automation, and generative AI specifically, have significant potential to affect every layer of digital marketing and work hand-in-hand with traditional marketing tasks, including:<\/p>\n<ul>\n<li><strong>Brand governance: <\/strong>Utilize AI within your <a title=\"\" href=\"#Entry-2VUjyKokJcxHIzRG3RNMAs\">social media management<\/a> platform to track posts using brand colors and photography.<\/li>\n<li><strong>Copy development: <\/strong>Generative AI can develop initial drafts of social copy, and with programs like Emplifi\u2019s AI Composer, layer in tone, emojis, hashtags, or questions. You can also use this technology for customer interactions.<\/li>\n<li><strong>Digital marketing analytics: <\/strong>Track and evaluate campaign performance using <a title=\"\" href=\"#Entry-5WT7j4GF2IllWQTr1CZv8a\">AI analysis<\/a> to quickly identify emerging trends.<\/li>\n<li><strong>Marketing automation: <\/strong>Create optimized subject lines and first drafts of email copy.<br \/>\nSocial media sentiment: Evaluate sentiment with AI-powered tools to weed out non-applicable posts or mentions.<\/li>\n<li><strong>Summarization &amp; transcription: <\/strong>Quickly condense reports, product overviews, and any dense copy, and if necessary, transcribe webinars, podcasts, or videos requiring captions.<\/li>\n<li><strong>Topic &amp; narrative research: <\/strong>Use AI-powered listening tools to evaluate potential thought leadership opportunities or gaps within your marketplace.<\/li>\n<li><strong>Web page development: <\/strong>Train generative AI to develop meta descriptions, optimized headline copy, and summarized product descriptions for your website.<\/li>\n<\/ul>\n<p>The key with any of these tasks is that there remains a human component. For example, summaries could miss key details for your target persona. Social media copy might be a useful starting point for creating better, more natural social posts. And analytics could highlight trends that should be avoided to protect your brand.<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/01\/EMP025-Chat_GPT_-_Blog_Supporting_Graphic_____1-02-01.png\" alt=\"Emplifi - Ways AI marketing can work hand-in-hand to support marketers\" data-original=\"https:\/\/images.ctfassets.net\/cpumif18y1gd\/6VZqKRHGSD5XlNR1qbH2EM\/df47d9c3d7e225212bd49d84acff03b9\/EMP025-Chat_GPT_-_Blog_Supporting_Graphic_____1-02-01.png\" \/><\/p>\n<p>AI does not replace marketing (or marketers), but it can shift how your teams function. According to <a title=\"\" href=\"https:\/\/www.gartner.com\/en\/newsroom\/press-releases\/2022-12-13-gartner-predictions-for-cmos-show-ai-social-toxicity-and-data-privacy-forge-the-future-of-marketing\">a December 2022 Gartner report<\/a>, it was predicted that by 2025, &#8220;organizations that use AI across the marketing function will shift 75% of their staff\u2019s operations from production to more strategic activities.&#8221; That means tactical work transitions to AI-managed processes, and people can focus more on insights.<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/01\/Emplifi_AI_in_Marketing_Technology_____Callout_1.png\" alt=\"Emplifi - AI in Marketing Technology\" data-original=\"https:\/\/images.ctfassets.net\/cpumif18y1gd\/6ysTULdK1Kty6uZURuqeIh\/c6311fdc3b4bd6c249b0958e9265a315\/Emplifi_AI_in_Marketing_Technology_____Callout_1.png\" \/><\/p>\n<h2>What are the benefits of AI in marketing?<\/h2>\n<p>The use cases for AI across marketing functions will continue to evolve. What won\u2019t change, though, is the benefit of speed, efficiency, and insights that this technology can weave into your organization. Even if your roles and the responsibilities of specific marketers shift through this adoption, you\u2019re building a marketing team that can scale. Here\u2019s how:<\/p>\n<h3>Faster content development<\/h3>\n<p>Generative AI can always supply a helpful first draft that, through calibration and training, can speed up the creation of common needs like social media, email, or webpage copy. Iteration is the key to success, so it&#8217;s important to maximize the benefit of AI with simple, focused, and repetitive tasks. That creates time for higher-concept thinking, editing, and ideation for your content professionals.<\/p>\n<p>For brands that require reactive social presence (e.g., live events) or customer care, generative AI provides tools to boost response time and, therefore, improve customer engagement and experience.<\/p>\n<h3>Increased task efficiency<\/h3>\n<p>There are a significant number of day-to-day tasks that AI can support to improve performance for anyone in content, communications, customer experience, digital, social, and marketing operations. AI can automate tactical processes, organize data, and answer FAQs.<\/p>\n<h3>Improved personalization<\/h3>\n<p>Personalization is key to customer loyalty, and it can generate <a title=\"\" href=\"https:\/\/www.mckinsey.com\/capabilities\/growth-marketing-and-sales\/our-insights\/the-value-of-getting-personalization-right-or-wrong-is-multiplying\">40% more revenue<\/a> for companies that excel at it. <a title=\"\" href=\"#Entry-2F7NxaqefJ0qx8QezcryJL\">The backbone of personalization<\/a> is customer data and analysis, meaning AI can improve that data collection, tailor experiences for your customers, and increase sales. This data improves your customers\u2019 experience and develops actionable insights to help your business. Emails will make more sense, target apparel will tend to be just the right shade of blue, and landing pages will greet customers with content aligned with their needs, interests, and ideals.<\/p>\n<h3>Real-time performance analytics<\/h3>\n<p>AI monitoring can blend competitive intelligence, market trends, and campaign performance at speeds no analyst can. While performance analysis isn\u2019t simple, the more information an organization has and the more marketers with the bandwidth to take action based upon that intelligence, the better for your brand.<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/emplifi.io\/wp-content\/uploads\/2025\/01\/Emplifi_AI_in_Marketing_Technology_____Callout_2.png\" alt=\"Emplifi - AI in Marketing Technology\" data-original=\"https:\/\/images.ctfassets.net\/cpumif18y1gd\/Txo7MXuz3ryj3lC9V1mCh\/99752a428a07988f99222b7536f0752d\/Emplifi_AI_in_Marketing_Technology_____Callout_2.png\" \/><\/p>\n<h2>What are some of the challenges of AI marketing tools?<\/h2>\n<p>Integrating AI into existing marketing systems presents several challenges, ranging from technical difficulties to strategic alignment. Here\u2019s how companies can navigate these obstacles and effectively implement AI technologies in their marketing strategies.<\/p>\n<ol>\n<li><strong>Data compatibility and silos: <\/strong>Often, AI tools require large volumes of structured data to operate effectively. However, many organizations still work with legacy systems that produce incompatible or unstructured data. Data silos further complicate this issue, as information stored across disparate systems can be difficult to aggregate and analyze.<\/li>\n<li><strong>Skills gap:<\/strong> The lack of AI expertise or the understanding of AI capabilities within a marketing team can hinder the adoption and optimal use of AI technologies. This gap may lead to underutilization of advanced features or misalignment with business objectives.<\/li>\n<li><strong>Integration complexity: <\/strong>AI tools need to integrate seamlessly with existing marketing technologies, such as CRM systems, analytics platforms, and content management systems. This integration can be technically challenging and often requires custom solutions.<\/li>\n<li><strong>Cultural resistance: <\/strong>Certainly, your marketing team could feel like \u201cThe robots are coming for our jobs.\u201d Organizational resistance is a common barrier. Team members may be skeptical about AI, fearing it might complicate existing processes or threaten their job security.<\/li>\n<\/ol>\n<p>The solution to many of these challenges is to develop a comprehensive <a title=\"\" href=\"#Entry-2QkVZp6mcGZaEaVzTh40QR\">AI strategy<\/a> that aligns with your overall business goals. This should include a clear roadmap for deployment, expected outcomes, and success metrics. Ensure all stakeholders understand the benefits and the role AI will play in enhancing their work \u2014 not replacing it.<\/p>\n<p>Partnering with the right technology providers is crucial. Look for partners who offer not only advanced AI solutions but also <a title=\"\" href=\"#Entry-pSryMS65TMHsbUm6qXxM5\">robust support and integration services<\/a>. They should understand your industry\u2019s unique challenges and tailor their technology to meet your specific needs.<\/p>\n<h2>How to get started with AI marketing tools<\/h2>\n<p>The key is to start small. Generative AI is <em>not<\/em> HAL 9000, Skynet, or even Optimus Prime, although the latter is <a title=\"\" href=\"https:\/\/youtu.be\/ytI929g4puE\">seemingly an iteration away from reality<\/a>.<\/p>\n<p>It\u2019s a partner, an assistant, or simply a new way to get work done faster. Whether your organization utilizes it for social media copy or analytics, it has a role to play in your current and future marketing strategies. So, test, iterate, and innovate. Here\u2019s a helpful path for starting your AI technology journey:<\/p>\n<ol>\n<li><strong>Start with a pilot: <\/strong>Organizational change should start within one function. Try an AI pilot within your social media team to test the technology, identify best practices, and expand purposefully into functions with similar applicability.<\/li>\n<li><strong>Reframe roles:<\/strong> Evaluate your current team to identify natural fits for working with AI marketing technology. Anyone in an operations role may be able to identify task management opportunities, and analytics-driven professionals will benefit from the advanced use of these tools. Be flexible and fluid as you align tasks with function and roles with purpose.<\/li>\n<li><strong>Scale around customer experience:<\/strong> AI might originate within your organization&#8217;s social media or content teams, but it will always benefit from scale and holistic data. The more data that can inform an AI-driven marketing strategy, the greater the return. This means emphasizing technology platforms that bring these tools together with a 360-degree view of your customer. That ecosystem will shape greater experiences for customers and more insights for your marketing teams.<\/li>\n<\/ol>\n<p>Learn how Emplifi\u2019s Social Marketing Cloud \u2013 including <a title=\"\" href=\"https:\/\/emplifi.io\/press\/emplifi-launches-ai-composer-using-gpt-3-framework\/\" target=\"_blank\" rel=\"noopener\">Emplifi AI Composer<\/a>, which leverages the OpenAI GPT framework \u2013 can help improve, augment, and amplify your marketing strategy. Speak with <a title=\"\" href=\"#Entry-VxFrh819tCt7pGuZA272d\">an Emplifi expert today<\/a>.<\/p>\n<p><em>Editor&#8217;s Note: This article was originally published on January 13, 2023, and has been updated with recent research and insights. <\/em><\/p>\n"}],"sidebar_type":"sticky","sidebar_builder":[{"acf_fc_layout":"table_of_contents","title":"TABLE OF CONTENTS","type":"automatic","links":false}],"resource_feed_group":{"show_section":true,"section_subhead":"","section_headline":"Insights from Emplifi","section_text":"<p>Explore our latest blogs and comprehensive guides designed to help you master customer experience strategies and drive growth.<\/p>\n","feed_type":"resources","use_recent_resources":true,"topic_filter":54,"resources":false,"custom_links":false},"remove_gtm":false,"custom_card_title":"","hero_hide_subhead":false,"left_sidebar_add_cta":false,"faqs_group":{"show_section":false,"section_subhead":"","section_headline":"","section_text":"","faqs":false,"disclaimer_text":"","add_additional_sections":false,"additional_faq_sections":false},"hero_read_time":"15"},"_links":{"self":[{"href":"https:\/\/emplifi.io\/wp-json\/wp\/v2\/resource_posts\/1789","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/emplifi.io\/wp-json\/wp\/v2\/resource_posts"}],"about":[{"href":"https:\/\/emplifi.io\/wp-json\/wp\/v2\/types\/resource_posts"}],"up":[{"embeddable":true,"href":"https:\/\/emplifi.io\/wp-json\/wp\/v2\/resource_posts\/3412"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/emplifi.io\/wp-json\/wp\/v2\/media\/1790"}],"wp:attachment":[{"href":"https:\/\/emplifi.io\/wp-json\/wp\/v2\/media?parent=1789"}],"wp:term":[{"taxonomy":"resource_topics_tax","embeddable":true,"href":"https:\/\/emplifi.io\/wp-json\/wp\/v2\/resource_topics_tax?post=1789"},{"taxonomy":"resource_types_tax","embeddable":true,"href":"https:\/\/emplifi.io\/wp-json\/wp\/v2\/resource_types_tax?post=1789"},{"taxonomy":"resource_industries_tax","embeddable":true,"href":"https:\/\/emplifi.io\/wp-json\/wp\/v2\/resource_industries_tax?post=1789"},{"taxonomy":"resource_visibility_tax","embeddable":true,"href":"https:\/\/emplifi.io\/wp-json\/wp\/v2\/resource_visibility_tax?post=1789"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}